Refund Policy

Last Updated: July 2026

At Ridewithmytaxi, we are committed to providing reliable, transparent, and customer-friendly taxi booking services. This Refund Policy explains the conditions under which refunds may be issued for bookings made through our website.

1. General Refund Policy

Refund eligibility depends on the cancellation timing, booking status, operational circumstances, and the reason for cancellation.

All refund requests shall be reviewed and processed in accordance with this Refund Policy.

2. Cancellation by Customer

Customers may cancel their booking before the scheduled pickup time.

Full Refund

A full refund may be provided if:

• The booking is cancelled at least 24 hours before the scheduled pickup time.
• No driver has been assigned or dispatched.

Partial Refund

If a booking is cancelled between 6 hours and 24 hours before the scheduled pickup time, applicable cancellation charges may be deducted.

Cancellation charges, if applicable, shall be determined based on the timing of cancellation, booking status, and operational circumstances. The refundable amount, if any, will be calculated after deducting the applicable cancellation charges.

No Refund

Refunds will generally not be available in the following situations:

• The booking is cancelled within 6 hours of the scheduled pickup time.
• The assigned driver has already been dispatched.
• The customer does not arrive at the pickup location (No-Show).
• The trip has already commenced.

3. Cancellation by Ridewithmytaxi

A 100% refund will be issued if the booking is cancelled by Ridewithmytaxi due to:

• Driver unavailability.
• Operational issues.
• Technical failures.
• Inability to provide the booked service.
• Any other reason solely attributable to Ridewithmytaxi.

4. Advance Payments

Ridewithmytaxi may collect an advance payment during the booking process to confirm a booking.

Any refund of the advance amount shall be processed in accordance with this Refund Policy and may be subject to applicable cancellation charges.

5. Failed or Duplicate Transactions

If payment is successfully deducted but:

• The booking is not confirmed; or
• The payment transaction fails,

the full amount will be refunded.

In the event of duplicate payments for the same booking, the excess amount will be refunded after verification.

6. Refund Processing

Approved refunds are generally processed within 5–7 business days.

Refunds will be credited to the original payment method used during booking.

Actual credit timelines may vary depending on the customer's bank, card issuer, or payment service provider.

7. Non-Refundable Situations

Refunds may not be available in the following circumstances:

• Incorrect booking information provided by the customer.
• Last-minute changes to travel plans.
• Failure of the customer to report at the pickup location.
• The trip has already commenced.
• Partial utilisation of the booked service.
• Delays caused by traffic, road conditions, weather, government restrictions, natural disasters, strikes, technical failures, or any circumstances beyond the reasonable control of Ridewithmytaxi.

8. Refund Disputes

If you believe that a refund has been processed incorrectly or have any concerns regarding your refund, you may contact our Customer Support Team with your booking details.

We will review the matter and respond within 48 business hours.

9. Policy Updates

Ridewithmytaxi reserves the right to modify or update this Refund Policy at any time without prior notice.

The latest version of this Refund Policy will always be available on our website. Continued use of our services after any update constitutes your acceptance of the revised Refund Policy.

10. Contact Us

Ridewithmytaxi
Owner: Sukhram
Phone: +91 9990082306
Email: info@ridewithmytaxi.com
Address: H. No. 26A, Gali No. 7B, Ashok Vihar Phase 1, Sector 3, Gurugram, Haryana – 122001

If you have any questions regarding this Refund Policy, please contact us using the above contact details.